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Shipping & Returns

We try our best to pack our products carefully so that they are protected during the shipping process, however, once they leave our facility, it is hard to know how carefully they are handled.

  1. None of the products can be returned or exchanged for any reason and products once sold are not liable for returns or exchange.
  2. Exception to the above rule is that, when goods are either damaged in transit or wrong product sent or lost in transit, we will replace them with a new product as early as possible.
  3. All our products are handmade and there are times due to climatic conditions or environmental issues, there could be delays in manufacture of the products and customers are requested to be patient as we do not use synthetic chemicals to cure the products artificially.
  4. All disputes are subject to discretion by management.
  5. All our products are made using safe ingredients. However customers are requested to do a patch test before they use the product and if any irritation or red patches appear, they are advised to discontinue use of the products.
  6. These products being natural products, are likely to react to environmental factors like heat, cold etc and may either solidify or become liquid. Though we take utmost care, these are factors beyond our control.
  7. Any damage to the shipment should be brought to our notice immediately with photo images for us to take it up with the courier company. If the shipment is totally damaged, customers are advised to reject/return the shipment.
  8. Modification / Cancellations to Order : An order placed can be modified before it is shipped. Once shipped the order cannot be modified. Similarly if the customer desires so, an order can be cancelled before shipment. Once it is shipped, it cannot be cancelled and it can be cancelled only when it is returned to our office. In such cases. We will deduct the shipping charges and provide a refund for appropriate reasons provided and verified by us.
  9. The essence of online business is what you see, is what you get. Normally we send only the same visible products. However sometimes due to variance in light or location or due to climatic conditions, the colours might vary. However the quality of the product will remain the same. Down to Earth Life is not responsible for any such variance in color due to reasons beyond their control.
  10. All product or Order related queries are to be raised only with hello@downtoearthlife.com .
  11. All queries are generally replied within 2 business days or 48 hrs and if there is a delay, the customers will be informed, especially when external dependencies like checking with Payment Gateway / Courier partner / or any other agencies is to be done.
  12. Privacy: we never share your personal information with anyone. Sensitive information entered online is encrypted & transmitted using state of the art ssl (secure socket layers) technology.
  13. Animal testing: None of our products are tested on animals.
  14. Although allergic reactions to our pure and natural ingredients are uncommon, we recommend testing our products first by using them on a small patch of skin for 24 hours. If redness or irritation develops, discontinue use. The information presented on this website is not meant to diagnose or treat any medical condition nor to replace the advice or care of a qualified health professional.

dte

An eco-conscious lifestyle brand specially made to reduce single use plastic in everyday life.
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